STORE POLICY
CUSTOMER CARE
At QUAX, you’re not just another order number.
You’re part of the same community we come from — the early mornings, the cold blinds, the stories that last longer than the hunt itself.
Every person who supports QUAX is more than a customer. You’re a supporter, a friend, and part of what keeps this going.
We built this brand in the blind, and we treat people the same way — real, honest, and with respect. If you ever have a question, need help, or something doesn’t feel right, reach out. We’ve got you.
Because QUAX isn’t just gear - It’s people.
QUAX REFUND & RETURNS POLICY
All purchases are final and non-refundable.
Because some of our products are connected to sweepstakes entries, we are required to follow specific legal guidelines to ensure fairness for everyone involved. Once a purchase is completed or an entry is submitted, it cannot be reversed or refunded.
That said, if there’s ever an issue with your order, shipping, or if something doesn’t meet your expectations, please reach out to us via our Contact Us or email us directly.
We’ll work with you to make things right.
Every situation is handled one-on-one, with respect, integrity, and a genuine commitment to taking care of our community.
FAIR PLAY & INTEGRITY
We’re committed to keeping things fair and fun for everyone who supports QUAX and enters our giveaway.
To make sure every entry has a fair shot, we ask that all participation be honest and in good faith.
Purchases made with the intent to gain entries and then return items go against the spirit of the sweepstakes and may be considered fraudulent.
If we identify or suspect this type of activity:
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Entries may be disqualified
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Participation in current or future sweepstakes may be restricted
We built QUAX on honesty, respect, and community — and we intend to keep it that way to protect the fairness of the experience for everyone involved.
More info about the rules can be found here.
PAYMENT METHODS
We use Stripe to process our online payments. Stripe supports a wide range of global payment methods, including credit/debit cards, digital wallets (Apple Pay, Google Pay, Link), and more.
Privacy Policy and Your Data
Effective Date: May 28, 2026
At QUAX Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when using our website, products, and services.
Information We Collect
We may collect personal information you provide directly to us, including:
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Name
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Email address
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Phone number
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Shipping & billing address
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Payment information (processed securely through third-party providers)
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Information submitted through forms, promotions, surveys, or customer support communications
How We Use Your Information
We use your information to:
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Process orders and provide customer support
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Send updates, promotions, and marketing emails/texts
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Improve our website, products, and services
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Manage contests, giveaways, and promotions
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Prevent fraud and maintain website security
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Fulfill legal and business obligations
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party providers who help us operate our business, including payment processors, marketing platforms, shipping providers, and analytics services. We may also disclose information if required by law.
Marketing Choices
You may unsubscribe from promotional emails or messages at any time using the unsubscribe link included in our communications or by contacting us directly.
Data Retention
We retain personal information only as long as necessary to fulfill business, legal, or operational purposes.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Withdraw consent for marketing communications
To exercise these rights, contact us using the information below.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us via e-mail at quaxindustries@gmail.com.
Contact Us
QUAX Industries
3474 Lakeshore Dr
Florence, SC 29501
quaxindustries@gmail.com